Felicia Amelia
Finance Operation and Sales Support
Education
Bachelor Degree in International Relations in Airlangga University, Surabaya
Professional Experience
Royal Hospitality Hotel & Resort
E-Commerce Executive
- Responsible in managing six hospitality business in Java and Bali through website and online platforms
- Provide administrative and analytical support to the Revenue Manager to optimize the revenue
- Maintain up to date availability, rates and promotions in all online platforms system
- Main PIC in Central Reservation System related issue, communicate effectively with both Central Reservation Office in each properties
- Run on a monthly basis a comprehensive report on the overall online production
- Interact with the different involved departments to make sure that all online efforts are consistent with the group's strategy
Dygtal Marketing Solutions (Internet Marketing Service)
Assistant Manager
- Provide administrative and analytical support to the Revenue Manager and E-Commerce Manager
- Collect, integrate and study online market on a daily basis
- Assist the Revenue Manager in the development of a consistent e-commerce strategy for each one of the properties, consolidating the rate and availability parity across channels
- Build a good relationship with clients and Online Travel Agents
- Assist the planning digital marketing campaigns, including web, email, social media and display advertising
- Measuring and reporting on the performance of all digital marketing campaigns
- Provide monthly and yearly revenue report and analysis
- Create website contents based by trends and insights
- Collaborate with agencies and other vendor partners